Remote Support

Computer System and IT Services Support

"If you don't have the time or contacts to bring together a successful IT system then we can help you by taking control of, and becoming responsible for, your whole system or just part of it.  We can work with your budget and we will develop a plan that suits your business."

IT Hardware Supply, Management & Desktop Support

For many businesses outsourced IT management and support is proving to be the best direction for a cost effective and hassle free IT system.  We can work with almost any budget and help you manage some or all of your hardware and software weather it be in house or out of house, outright purchased or leased.  The aim: to reduce your time spent concerned about things that draw you away from your core business.  We achieve this by co-ordinating IT services from multiple suppliers to bring together your infrastructure so it performs and stays performing at peak efficiency.

If you don't have the time or contacts to bring together a successful IT system then we can help you by taking control of, and becoming responsible for, your whole system or just part of it.  We can work with your budget and we will develop a plan that suits your business.

Hardware Specification and Supply

Via our large wholesale supply and support network we specify, find and supply any hardware or software you need at extremely competitive prices. Our main hardware and software brands include HP, IBM, Microsoft, Adobe, Supermicro, Symantec, Trend and many more.

Servers and Core Systems

Sometimes a small business can get too busy doing what they do to worry about the server.  Often times it sits in the corner with little or no attention getting slower and slower, requiring more and more reboots and eventually causing the business large amounts of down time to repair and get running smoothly again. Rest assured you don't need a full time employee to keep your server running smoothly, you can call us and we will worry about it for you

One of our most popular types of service is our server maintenance plans.  For a small monthly fee we monitor and maintain your Microsoft servers ensuring that they are at maximum health and performing at their peak. Our maintenance plan consists of regular remote monitoring and key performance indicator checks on each server.

We monitor everything, to name a few:

  • Backup status
    • Backup health and scheduling
    • Restore and disaster recovery testing
  • Antivirus/Antispam server status
    • Virus and spam volume
    • Workstation health
    • Server status and update health
  • Disk health
    • Ensure adequate free space
    • Check for highly fragmented large files
    • RAID health and status
  • System logs, events and performance
    • Critical errors checked and repaired if required
    • Performance items checked 
  • Critical updates and patches
    • Apply patches and updates
    • Apply updates and patches to server applications

Desktop and Technical Support for your Staff

Things don't always got to plan with IT.  If your staff require help installing a computer, connecting it to the network, fixing a printer that won't print or just need assistance with a file that wont open we have you covered.  We have a wealth of experience supporting end users and helping them navigate the messy parts of dealing with computers day to day. We can put together a support plan based on a fixed monthly fee or we can work with you on an hourly basis where you only pay for what you need.

We Work With You

If you have a staff member or two in-house that are tech savvy then we can help you save money by working with them to resolve problems and issues.  If there are support items that they are capable of handling, we are more than happy to hand over the reigns to reduce the amount of time we spend working on your system.